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At ICICI Direct, we provide you with easy access to information, services, as well as the means to redress your grievances. Our endeavour is to provide with first contact resolution to your satisfaction. However in case you are not satisfied with our response, please follow the steps given below.

Call our Customer Care Numbers.

Click here for online submission of your grievance.
NRI Customers can write to

If the resolution you receive does not meet your expectations, please forward the details to

If you are still not satisfied with the resolution you receive, please write to

Please ensure that you provide us with the following details:
  • Full name
  • Account details, if you are an customer
  • Contact information ( Telephone number and address)
  • A clear description of the problem.

Complaints data as per Annexure B of SEBI circulars:- For access to SEBI Complaints Redress System (SCORES) platform, please click here .You may also lodge compliant through SEBI SCORES mobile Application available on Google Play- SCORES.

For insurance related issues :
You may approach the Grievance Cell of the IRDAI if you donít receive a resolution that meets your expectations within 15 days. You can reach IRDAI by
  • IRDAI Grievance Call Centre (IGCC) toll free number: 155255
  • Fax : 91- 40 - 6678 9768
  • Email to :
  • Website :
  • Address : Consumer Affairs Department
    Insurance Regulatory and Development Authority
    9th Floor, United India Towers, Basheerbagh,
    Hyderabad Ė 500 029, Telangana