Credit Card Customer Care   Customer Care
Personal Loans help line
 
Debit Card Help Center

At ICICI Direct, we provide you with easy access to information, services, as well as the means to redress your grievances. Our endeavour is to provide with first contact resolution to your satisfaction. However in case you are not satisfied with our response, please follow the steps given below.

   
OR
Call our 24-hour Customer Care.

Click here for online submission of your grievance.
NRI Customers can write to nri@icicidirect.com

If the resolution you receive does not meet your expectations, please forward the details to
headservicequality@icicidirect.com
 
 

If you are still not satisfied with the resolution you receive, please write to
coo@icicidirect.com
 
 

Please ensure that you provide us with the following details:
  • Full name
  • Account details, if you are an ICICIdirect.com customer
  • Contact information ( Telephone number and address)
  • A clear description of the problem.